Mental Welfare Commission Advice Line


We give advice on rights to people with mental illness, dementia, learning disability and related conditions, their families and carers, and professionals involved in their care and treatment.

We give advice on rights to do with:

Mental health and incapacity law
Care and Treatment

If we cannot help we refer to other organisations.

Professionals can call too, and should ensure they have:

Read codes of practice
Checked legislation
Consulted Commission's good practice guides
Consulted line manager

What we don't do:

Give specific legal advice
Comment on whether diagnosis or medication is right
Take complaints about services (you need to complain locally; an advocate can help)

What happens when someone calls:
We take brief details and a contact number, so that our staff can look into some background before calling back.

We aim to respond to emails or letters within two weeks.

Emails should include the area of Scotland the enquirer is in so that they can go to the right member of staff
They should not include personal information, because email is not a secure or confidential way to contact us.

Activity Information

  • Venue: Helpline
  • Price: N/A
  • Price Includes: N/A
  • Advanced Booking Required: No
  • Age Range: All
  • Frequency: Open Monday - Friday
  • Accessibility: British Sign Language users can contact us using theh online interpreting service Contact Scotland
  • Transport Info: N/A
  • Joining / Referral Method: Self Referral

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